Lambeth Council has announced the following promise and commitment to you, their residents:

Lambeth Council is committed to ensuring you receive a high level of service.

We will be helpful, open and honest with you and always aim to make a real difference.

We pledge to:

  • treat you as an individual with dignity, fairness, courtesy and respect at all times
  • make every effort to get it right first time. When we can’t help you straight away we will let you know why and when we will be able to help
  • say sorry if things go wrong. We’ll listen to you and tell you how we’ll try and put things right and learn from it
  • work with you to develop your trust and confidence in our services
  • respond to your requests, comments and complaints promptly