Can you please introduce yourself, stating who you are; what your role is; and briefly what this involves?
My name is Daniel Idollor and I am the Tenancy Services Manager for the Clapham Area Housing Office.  As the Tenancy Services Manager, I am responsible for five housing officers who in turn are charged with providing general housing services such as, transfers, amendment of tenants’ details, neighbor disputes, nuisance, and mutual exchanges to residents in the Clapham area.

What motivates you to do your job?
Customer satisfaction.

What does community mean to you?
People of different backgrounds being able to live together in harmony.

How many people are in your team?
There are six people in my team and this is made up of five housing officers and one Voids Officer.

Do you feel there is enough communication between Tenancy Services and Residents Associations?
I think there is enough communication between the Tenancy Team and Residents Association because most of the issues that the Tenancy Team would normally deal with relate to individual tenants which cannot be discussed with the Association unless they have the tenant’s written permission because of Data Protection Act.

How do you think Weir Estate has improved?
It has improved in the last two years because they have become very pro-active in taking up issues relating to the estate.
What is your biggest professional ambition?My biggest professional ambition would be to have a very cordial working relationship with all the Residents Associations in the Clapham area.

Who is the most influential person you have ever met and why?
The most influential person that I have ever met is Danny Glover, the actor. This is because we are both called Danny.

Do you think Britain is getting better or worse, and why?
This depends on the period that you are comparing but personally, I think Britain is getting worse because compared to 30 years ago; we are all getting too selfish and no longer care for our neighbours.

Does your team work directly with WERA, and if so, in what way?
My team works directly with WERA by attending their meetings and taking up any issues that fall within tenancy management.

What do you think is most important about working with residents?
To maintain effective communication with residents and the TRA so that the Council can deliver a consistent and good service.

In what ways do you think the Weir Estate Residents Association benefits it’s residents?
Taking up issues on behalf of all the residents on Weir Estate.

Do you like to read? If so what was the last book you read?
I like to read and the last book that I read was Barrack Obama’s ‘Dreams from My Father’.

Where in the world would you most like to live and why?
I would very much like to live in Las Palmas because of the climate and the food.

How do you like to relax after a hard day in the office?
I relax by watching the comedy channels.

Do you have any hidden talents?
I am a keen photographer.

What do you most enjoy about your role?
Helping to re-house the homeless people and ensuring that residents are happy and safe in their homes.
What is the best advice you have ever been given?Best advice that I was ever given was to take a scholarship examination to enable me study in the UK. I was successful and ended up coming over to study in the UK in 1974 on full scholarship.

What job did you do before coming to work for Lambeth Living (or Lambeth Council)?
I worked in the media all my life before coming to Lambeth.

How can residents contact you, and when should they contact you?
I would prefer residents contact me through 0207 926 6000, the Service Centre number so that their calls can be logged.
You never know when this may become relevant.