WERA Asks

2Q5

WERA Asks…Cathy Deplessis

Can you please tell us who you are and what your position is?
Cathy Deplessis, Chief Executive, Lambeth Living, one of the two Arms Length Management Organisations (ALMO) owned and controlled by the London Borough of Lambeth.

How long have you been doing this job?
Seven months at Lambeth Living.

What did you do before coming to Lambeth?
Was there life before coming to Lambeth? I was the first Chief Executive of Stevenage Homes for two years helping them to achieve their two star rating from the Audit Commission earlier this year. This has unlocked £63m to spend on the council’s housing.

What does community mean to you?
It means life, comfort, support and a force to celebrate. I want Lambeth Living to embrace the community in Lambeth and serve it well by providing excellent housing services.

How do you think Lambeth Living has changed and do you think your role has had an impact on this?

Lambeth Living is now much clearer about its direction and vision for the future. We are a very self aware organisation and have become increasingly realistic about what we need to do to improve services for residents. The Board is dedicated and hard working and has come through some very challenging times. We are optimistic and looking forward to helping to make life better for Lambeth residents.

Do you think residents associations benefit residents?
Very much so. They help the local community to come together in a way that promotes togetherness and support. They speak on behalf of residents, help them to access services, give then advice about what to do if something goes wrong and work with us to improve services. They also tell us if something has gone wrong and can help us to put it right. Lambeth Living is working to develop more residents associations and we want to empower residents to get involved in the services we provide.

Describe yourself in three words?
• Passionate
• Fair
• Determined

Who is the most influential person you have ever met and why?

Roy Irwin, Chief Inspector of the Housing Inspectorate, Audit Commission. Roy introduced the customer focused approach to housing inspection that has been responsible for driving up standards of service in housing. Lambeth Living is at an early stage of being one of the best organisations at providing housing management services and Roy’s approach teaches us that the only way is up.

Describe your role in a sentence?
To lead Lambeth Living to achieve its mission to manage and deliver high quality homes and excellent service to Lambeth tenants, leaseholder and freeholders.

Do you feel enough is being done to encourage a more positive approach to the younger community today?

More can always be done. Young people are our future and they deserve to be cherished and supported to be part of our society and community. Lambeth Living works with young people and others to show that we value and support young people.

Where would you most like to visit in the world?
Colorado, United States. Great snowboarding country!

How important do you think diversity and communication is in a community?

Lambeth is a great place to work because it is so diverse and so vibrant. I get a real buzz from working with so many different people and communities. It really adds to the richness of life. Lambeth Living aims to value, recognise and celebrate the diversity of our customers while supporting those who are vulnerable. Good communication unlocks meaning and information for communities and there is certainly more Lambeth Living can do to improve communication.

What is your biggest ‘pet hate’?
Marmite – yeuch!

What would you most like to achieve in the next 10 years?
Professionally – for Lambeth Living to achieve provide excellent services and achieve an excellent, three star rating from the Audit Commission within the next 5 years. For all the council’s housing to be decent. Lastly, for Lambeth Living to help develop and manage new affordable housing. Personally -  to continue to live life well, making a difference, being happy and enjoying the support of my family and friends.

How would you like your role to develop?

I’d like to meet more members of the community and learn where our services need to improve and what we can do so that more people are aware of our services.I would like to be a part of any new proposals to change the housing revenue account so that more money can be spent on council housing.

What item could you not leave home without?

My mobile phones – personal and work one.

What is your favourite area of Lambeth?

Brixton – I am energised by walking through Brixton. It is so rich, so diverse – it always makes me feel good.

How many people are in your team?
Team Lambeth Living consists of 410 staff. My most immediate team is the Strategic Leadership Team of four directors. Housing Management, Cedric Boston; Improvement, Chris Hunter; Property, David Thompson; Resources Terry Gallagher.

Who would I invite to dinner?

Nelson Mandela and the Obama family. I would learn from Nelson about how he maintained his vision for South Africa despite long years of imprisonment. With Barack, I would find out if he loves his new role as much as I love mine. And with Michelle, I would find out what it feels like being part of such a dynamic duo. I would tell them that despite and because of all the challenges, being the Chief Executive of Lambeth Living has got to be the best job in the whole wide world!

Can you explain the procedure residents should follow for contacting Lambeth Living?
Cathy Deplessis provided an in-depth list of contact details for Lambeth Living, and contractors who work for Lambeth Living.
All these details can now be found on the Lambeth Living page… Click here

rriverssimpson

WERA Asks…Richard Rivers-Simpson

Can you please tell us who you are and what your position is?
Richard Rivers-Simpson, Senior Estate Services Officer for Clapham Area.

How long have you been doing this job?
I have been employed by Lambeth since November 2004. Originally as a caretaker working in the Brixton Area. I moved to Clapham as the Senior Handyperson in late 2006. I then changed to the Senior Caretaker in mid 2007 now known as the Senior Estate Services Officer

Can you please give a brief description of what your role involves?

Between the Estate services Manager and I, we are responsible for all aspects of the communal upkeep of all of the estates and street properties managed by Lambeth Living in the Clapham Area. This covers communal repairs, Grounds Maintenance, Estate Cleaning, Graffiti Removal, Bulk Refuse Removal, Parking Enforcement, Tree Maintenance, Refuse removal and managing the Estate services officers. More >

WERA Asks…Cllr Lib Peck

Can you please tell us who you are and what your position is?

Cllr Lib Peck. I am a Local Labour Councillor (and the Cabinet Member for Housing and Regeneration)

How long have you been doing this role?

I have been a Local Councillor since 2001 (and the Cabinet Member for Housing and Regeneration since 2008)

Can you please give a brief description of what your role involves?

As a local councillor my job is to help people and to try and make our neighbourhoods and our borough a better place to live.  This means I get involved in many local issues and make sure residents’ views and issues are heard and looked at by the Council. The best part of my job is working hard with communities and then seeing the results. For instance, I and my fellow councillors have been campaigning for an extra bus service, it’s taken some time but we haven’t given up and we now have the possibility of a bus. I also take up work on behalf of individual residents on a wide variety of issues such as problems with housing or education or any of the services that the Council provides, and I work with local groups such as the Weir Link. More >

WERA Asks…Sabina Joseph

Sabina Joseph, Nuisance and Anti-Social Behaviour Officer, Lambeth Living

Please tell us what your role involves?

I advise Housing Officers on how to manage nuisance cases appropriately and I lead on on complex cases.  I also deal with escalation of nuisance that may lead to legal action.  I work very closely with the Police, other social landlords, Mental Health Team, Social Workers and the Lambeth Mediation Service.

How long have you been in this role?

Since August 2007

What aspects of your role do you most enjoy?

Working with young people, resident and tenants, and outside agencies to tackle nuisance and anti-social behaviour.

More >

WERA Asks…Chief Superintendent Nick Ephgrave

Can you please tell us who you are and what your position is?

I am the Borough Commander of Lambeth Police.

How long have you been doing this job?

I started on June 29th 2009

What aspect of your role do you most enjoy and why?

The overall responsibility for delivering a policing service, the interaction I have with my officers and staff,
working with partners in Lambeth First and of course meeting the people of Lambeth.

More >

phorgan

WERA Asks…Patrick Horgan

Can you please tell us who you are and what your position is?

Patrick Horgan, Estate Services Manager, Clapham Area.
How long have you been doing this job?

The role was previously called Local Services Team Manager which I started in 2004.
Can you please give a brief description of what your role involves?

Leading a team of estate services officers (Caretakers) managing day to day estate services with a view to improving residents environment.
Please describe in which ways you work directly with WERA?

Ensuring your estate services officer has regular contact, being contact-able to WERA by phone email etc and carrying out estate walkabouts.
More >

sreed

WERA Asks…Cllr Steve Reed, Leader of Lambeth Council

How long have you been doing this job and briefly what it involves?
I’ve been a councillor for 11½ years and Leader of the Council for 3½ – ever since I led Labour to a landslide victory over an unsuccessful Tory-Lib Dem coalition that had run the council rather badly for four years.  As Leader I’m involved in all the key decisions the council takes about our area and council-run services.  I’m also Chair of Lambeth First, which covers the council, the police, the health service, businesses, the voluntary sector and other public sector organisations in Lambeth.  And I’m the lead member for housing for London Councils, which means I have a key role in housing policy right across London.

What motivates you to do the role you are?
I want to make change happen and make a positive difference for our area.  The council used to be a by-word for failure and incompetence.  That meant misery for people who pay council tax or rely on council services.  But now things have changed – many of our services are among the best in London, including housing benefits, education, planning, community safety, youth services.  Our council tax used to be one of the highest in London, now it’s one of the lowest – we’ve just frozen it for two years.  All of this has changed in the past few years, and we are working to change other areas like housing that need to improve faster.
What job did you do before coming to Lambeth?
I was a publishing manager for a major global information company, publishing books, magazines and online information about business, management, finance and education.


What do you most like about living/working in London?

The best things about London are its diversity and the huge range of things there are to do here – restaurants, theatres, music, parks.  We’re a global city and that means we can sample the best the world has to offer right here on our doorsteps.


How do you think Lambeth has changed and you think your role has had an impact on this?

I think Lambeth’s council is delivering better services in most areas, and people have become more confident about Lambeth as a place.  You don’t have to take my word about the services improving – we’ve had inspection after inspection that have put Lambeth among the top performing councils for the first time in our history.  As Leader of the Council, I have a key role in making sure our team keep focused on the things that will really make a difference, and also in making sure we listen to residents and service users about the changes they want to see.
If you had the power to change the law, what new law would you bring in?
Actually I think we have too many laws, not too few!  But if I had to make a change in the law I would like to see more power given to local communities to take decisions about the things that affect them like crime, housing, education, transport, job training or the environment, and less direction from central Government which can sometimes be remote from what’s happening on the ground.
What is your vision for the future of Lambeth?
My goal is for Lambeth Council to be one of the best performing councils in London, offering high quality services that are good value for money, and flexible enough to meet the needs of our different communities.  That really is within our reach now!   And for our area, I’d like to see more opportunity for everyone regardless of their background to make the most of their life with a good education, a good job, decent housing, and a clean environment to live in.
What role do you think residents have in shaping Lambeth?
Residents have the most key role of all.  They elect the people who will take decisions on their behalf.  When they elected the Tories and Lib Dems in 2002 they got a 40% council tax hike and cuts in services.  In 2006 they voted Labour and we’ve frozen council tax for two years and are investing in new services paid for by cutting out the waste the Lib Dems and Tories left behind.  Apart from voting, I want to see more residents involved in taking decisions about their local area through local forums, community panels and service user groups.
What is your most memorable moment in your role?
Actually, despite all the big decisions that involve millions of pounds, it’s the smaller, personal things that you really remember.  I was once able to help a care leaver who’d been left to live in a cold, damp flat find a better place to live.  That helped him find the stability he needed to get a job with good prospects and good training and start to make more of his life.  He came back to see me about a year after I’d met him to show me some pictures of how his life had changed.  That really touched me – it showed you can make a difference for people, and they do care.
Who would you most like to meet?
Because my job’s quite high profile I’ve been lucky enough to meet some very interesting people, including Tony Blair, Bill Clinton, Kevin Spacey and the Queen!  I’d really love to meet Nelson Mandela – I was in the crowd years ago when he visited Brixton but I think it would be a real privilege to shake the great man’s hand.


What do you most like to see in a community?

People who know each other and look out for each other, and who get on and make a difference for their area.  We have plenty of communities in Lambeth like that or striving to achieve that.


What is your favorite area in Lambeth?

I love walking along the South Bank – that’s not just one of my favourite places in Lambeth, it’s one of my favourite places in the world!
If you had to sell Lambeth to the world, what three words would you use to describe it?
Diverse, vibrant, ambitious.
If you could change one thing about this country what would it be?
The weather!  I’d rather have more sunshine in the summer, more snow the winter and fewer grey drizzly days.


Do you travel, if so where was your last holiday destination?

I had my first two-week holiday for four years this summer.  I went to Italy and I absolutely loved it.


What aspect of your job would you most like to change?

My job’s so busy it’s impossible to do everything people ask me to – I’d have to be at three separate events all the time.  I’d love to be able to say yes to more invitations from local groups and spend more time answering letters and emails personally.


How do you most like to relax after a hard day at the office?

My working day is usually very long – often over 12 hours, and I usually work weekends too.  So when I get free time I like to catch up with friends over food or a beer, and I love the theatre.
Who is the most influential person you have ever met and why?
It must be Bill Clinton, who I met at a Labour Party conference in Manchester a few years ago.  As US President he was the most powerful man in the world for 8 years, and he had more personal charisma than anyone else I’ve ever met.
What would you most like to achieve in the next 10 years?
I’d love the chance to continue leading Lambeth on its journey of improvement until we’re recognised as one of the best councils in London delivering good services right across the board, and I’d like to feel settled and happy in my personal life too.  It’s hard to balance a very busy job with a good personal life because there’s not enough time for both.


Can residents contact you and how?

There are plenty of ways residents can contact me.   My email is sreed@lambeth.gov.uk, my website is www.stevereed.org.uk, my phone number at the town hall is 020 7926 1167, I do a public advice surgery as part of a rota with other Labour councillors at the town hall every Saturday morning from 10am,  and I’m out and about across the borough visiting different groups and areas every week!

How long have you been doing this job and briefly what it involves?
I’ve been a councillor for 11½ years and Leader of the Council for 3½ – ever since I led Labour to a landslide victory over an unsuccessful Tory-Lib Dem coalition that had run the council rather badly for four years.  As Leader I’m involved in all the key decisions the council takes about our area and council-run services.  I’m also Chair of Lambeth First, which covers the council, the police, the health service, businesses, the voluntary sector and other public sector organisations in Lambeth.  And I’m the lead member for housing for London Councils, which means I have a key role in housing policy right across London.

What motivates you to do the role you are?
I want to make change happen and make a positive difference for our area.  The council used to be a by-word for failure and incompetence.  That meant misery for people who pay council tax or rely on council services.  But now things have changed – many of our services are among the best in London, including housing benefits, education, planning, community safety, youth services.  Our council tax used to be one of the highest in London, now it’s one of the lowest – we’ve just frozen it for two years.  All of this has changed in the past few years, and we are working to change other areas like housing that need to improve faster.


What job did you do before coming to Lambeth?
I was a publishing manager for a major global information company, publishing books, magazines
and online information about business, management, finance and education.


What do you most like about living/working in London?
The best things about London are its diversity and the huge range of things there are to do here – restaurants, theatres, music, parks.  We’re a global city and that means we can sample the best the world has to offer right here on our doorsteps.


How do you think Lambeth has changed and you think your role has had an impact on this?
I think Lambeth’s council is delivering better services in most areas, and people have become more confident about Lambeth as a place.  You don’t have to take my word about the services improving – we’ve had inspection after inspection that have put Lambeth among the top performing councils for the first time in our history.  As Leader of the Council, I have a key role in making sure our team keep focused on the things that will really make a difference, and also in making sure we listen to residents and service users about the changes they want to see.


If you had the power to change the law, what new law would you bring in?
Actually I think we have too many laws, not too few!  But if I had to make a change in the law I would like to see more power given to local communities to take decisions about the things that affect them like crime, housing, education, transport, job training or the environment, and less direction from central Government which can sometimes be remote from what’s happening on the ground.


What is your vision for the future of Lambeth?
My goal is for Lambeth Council to be one of the best performing councils in London, offering high quality services that are good value for money, and flexible enough to meet the needs of our different communities.  That really is within our reach now!   And for our area, I’d like to see more opportunity for everyone regardless of their background to make the most of their life with a good education, a good job, decent housing, and a clean environment to live in.


What role do you think residents have in shaping Lambeth?
Residents have the most key role of all.  They elect the people who will take decisions on their behalf.  When they elected the Tories and Lib Dems in 2002 they got a 40% council tax hike and cuts in services.  In 2006 they voted Labour and we’ve frozen council tax for two years and are investing in new services paid for by cutting out the waste the Lib Dems and Tories left behind.  Apart from voting, I want to see more residents involved in taking decisions about their local area through local forums, community panels and service user groups.


What is your most memorable moment in your role?
Actually, despite all the big decisions that involve millions of pounds, it’s the smaller, personal things that you really remember.  I was once able to help a care leaver who’d been left to live in a cold, damp flat find a better place to live.  That helped him find the stability he needed to get a job with good prospects and good training and start to make more of his life.  He came back to see me about a year after I’d met him to show me some pictures of how his life had changed.  That really touched me – it showed you can make a difference for people, and they do care.


Who would you most like to meet?
Because my job’s quite high profile I’ve been lucky enough to meet some very interesting people, including Tony Blair, Bill Clinton, Kevin Spacey and the Queen!  I’d really love to meet Nelson Mandela – I was in the crowd years ago when he visited Brixton but I think it would be a real privilege to shake the great man’s hand.


What do you most like to see in a community?
People who know each other and look out for each other, and who get on and make a difference for their area.  We have plenty of communities in Lambeth like that or striving to achieve that.


What is your favorite area in Lambeth?
I love walking along the South Bank – that’s not just one of my favourite places in Lambeth, it’s one of my favourite places in the world!


If you had to sell Lambeth to the world, what three words would you use to describe it?
Diverse, vibrant, ambitious.


If you could change one thing about this country what would it be?
The weather!  I’d rather have more sunshine in the summer, more snow the winter and fewer grey drizzly days.


Do you travel, if so where was your last holiday destination?
I had my first two-week holiday for four years this summer.  I went to Italy and I absolutely loved it.


What aspect of your job would you most like to Change?
My job’s so busy it’s impossible to do everything people ask me to – I’d have to be at three separate events all the time.  I’d love to be able to say yes to more invitations from local groups and spend more time answering letters and emails personally.


How do you most like to relax after a hard day at the office?
My working day is usually very long – often over 12 hours, and I usually work weekends too.  So when I get free time I like to catch up with friends over food or a beer, and I love the theatre.


Who is the most influential person you have ever met and why?
It must be Bill Clinton, who I met at a Labour Party conference in Manchester a few years ago.  As US President he was the most powerful man in the world for 8 years, and he had more personal charisma than anyone else I’ve ever met.


What would you most like to achieve in the next 10 years?
I’d love the chance to continue leading Lambeth on its journey of improvement until we’re recognised as one of the best councils in London delivering good services right across the board, and I’d like to feel settled and happy in my personal life too.  It’s hard to balance a very busy job with a good personal life because there’s not enough time for both.


Can residents contact you and how?
There are plenty of ways residents can contact me.   My email is sreed@lambeth.gov.uk, my website is www.stevereed.org.uk, my phone number at the town hall is 020 7926 1167, I do a public advice surgery as part of a rota with other Labour councillors at the town hall every Saturday morning from 10am,  and I’m out and about across the borough visiting different groups and areas every week!

danderson

WERA Asks…Dr Derrick Anderson CBE

Can you please tell us who you are and what your position is?
Dr Derrick Anderson CBE, Chief Executive, London Borough of Lambeth.

How long have you been doing this job, and have you always worked for Lambeth Council?
I have been doing the Chief Executive’s job for 14 years, the last 3½ with Lambeth.


Please describe your role in a sentence?

I am the person who oversees the running of all the Council services – the most senior paid officer of the council.


What role do you think residents have in shaping Lambeth?

At the end of the day the services we provide need to be relevant to our residents and citizens.  We go to some considerable lengths to ensure that what we do is informed by the opinions and priorities of local people.  The issues impacting on local people drive our annual priorities.  At the moment these are tackling crime and improving community safety, improving opportunities for children and young people, flourishing economies and better housing, respecting the environment, better personal social care services and improving efficiency and value for money for the council.

What aspect of your role do you most enjoy?

Working with groups in the community, who are making a real difference in their neighbourhoods.

If you could change one thing about this country what would it be?

I’d eradicate racism.

What one thing do you think is the most important about working with residents?

Listening.

Can you make a suggestion for the one best thing to do in Lambeth?

Visit our parks.

How do you most like to relax after a hard day at the office?

Pounding the cross-trainer at the local gym.

What motivates you day to day to do your job?

Making things happen in the real world.

What is your biggest professional ambition?

I’ve never been ambitious for myself, but have always concerned myself with being ambitious for the communities I work for.

Which item could you not leave home without?

My wallet.

How would you describe Lambeth to the rest of the world?

One of the most vibrant, energetic and interesting places in Europe if not the World.

What areas of today’s society in Lambeth would you most like to see improved?

I’d like to see more opportunities for work and play, especially amongst our young people.

Who is the most influential person you have ever met and why?

Nelson Mandela.  He’s the most authentic and sincere leader I’ve known and emanates a calmness I would love to be able to mirror.

Do you think Britain is getting better or worse and why?

Having been born in the 50’s and schooled in the 60’s where racism was openly directed without confrontation, I certainly think it has got better.  It is testimony that 25/30 years ago it would have been unimaginable for somebody with my background to be Chief Executive of a Local Authority.

Do you speak any foreign languages, if so which languages do you speak?

I speak a bit of Portuguese, which I picked up on my travels in Southern Africa.

Can you tell us what Lambeth Council is doing to engage the varied society we have in the borough?

Lambeth is an incredibly diverse borough with more than 150 languages spoken, each of whom have substantial communities for which we must cater.  In recent years we have developed an elaborate web of consultation techniques, which include things like public meetings, Expos in Town Centres, citizens survey, Area Forums and partnership activities in neighbourhoods.  All of these things feed into annual service and financial planning and determine our priorities.

What is your biggest achievement in your current role?

Starting the turnaround and reputation of the council in the eyes of key funders and policy makers, all of which will bring new resources and money to the borough for the future.

Do you have a famous quote that best sums up your take on your life?

‘What goes around comes around’.

WERA Asks…Chris Adamson

Can you please tell us who you are and what your position is?
Chris Adamson, Strategic Housing Manager, Central Area

How long have you been doing this job?
I came to Lambeth in November 2004 at the time of ‘Re framing as the Housing Manager for Brixton

Have you always worked for London Borough of Lambeth?
I previously worked for Hammersmith and Fulham, Lewisham and New Islington and Hackney HA

What is the best aspects of your role?
Being in a position to improve the services we provide

More >