Lambeth Living’s repairs manual explains your repair responsibilities as a tenant and ours as your managing agent (landlord).

The repairs manual is designed to help you when reporting a repair. It looks at the different types of repair and gives important hints on what you need to know when reporting a repair.

There are also a number of illustrations, which will help you describe faults to us. When you report a repair, we will ask that you refer to your manual to describe the problem. This way, it will help us do the work “right first time”.

The repairs manual also contains important information on home safety and top tips to save heat and reduce condensation. For repairs that are your responsibility we have included instructions to help you resolve the common problems around your home.

Who to contact

Phone Lambeth Living Service Centre on 020 7926 6000

Emergency out of hours repairs (5pm to 9am) can be reported via 020 7926 6666

Identifying contractors

All Lambeth Living workers and contractors carry identification cards which show their photograph. You can ask to see the card at any time.

If someone who says that they work for us calls on you without an appointment, never let them in without seeing their card.

Contractors for Weir Estate are: Morrison Facilities Service, T Brown Group

If you are suspicious

Do not let them into your home. Get in touch with your housing officer. All  repair contractors must follow the code of conduct. You have the right to insist that any contractor who works for Lambeth Living follows this code when they visit your home.

Contractors’ working hours

Contractors work Monday to Friday, 8am to 5pm (except bank holidays). The first day of the repair response times for priorities 2, 3, 4 and 5 is the first working day after you report the repair.

If you are out when contractors call

If contractors call to do a repair when you are out, they will leave a card. Contact the contractor whose details will be on the card to reschedule the appointment.

Lambeth Living will cancel the job if you are out on the rearranged date. If you need to change an appointment, you must give at least three days’ notice by contacting the Lambeth Living Call Centre on 020 7926 6000.

Repair satisfaction

To ensure Lambeth Living are proving the best possible service to you, you may receive telephone you after the repair is completed.

The feedback you provide will be used to monitor the quality of the service and ensure that the service can continuously be improved.

Reporting poor quality work

Lambeth Living want to make sure that you get value for money from your repairs service. If you are not satisfied with a repair, please contact the Lambeth Living Call Centre to arrange for a qualified member of staff to inspect the repair.

If they feel it has not been done properly, they can order the contractor to do the repair again.

Click here for the repairs manual

Last reviewed: 14th July 2012